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Refund Policy

Last updated: March 7th, 2025.

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Please read this Refund Policy, terms of service, and privacy policy carefully before making a purchase.

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1. All Sales Are Final

All sales of physical and digital goods/services are final and non-refundable. We do not offer refunds, returns, or exchanges, except:

  • As explicitly stated for specific products

  • As required by applicable consumer protection laws

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By completing a purchase, you acknowledge and agree that all sales are final unless legally required otherwise.

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2. Exceptions (As Required by Law or at Our Discretion)

We comply with all applicable consumer protection laws. Refunds or replacements may be issued only in the following cases:

  • Defective physical goods upon delivery – Must be reported within 3 days of receipt with proof of defect.

  • Non-functional digital goods – If a technical issue prevents basic operation and cannot be resolved through troubleshooting.

  • Errors on our part – Such as duplicate charges or incorrect orders.

  • Legal requirements – If a refund is mandated by law in your jurisdiction.

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In such cases, we may provide a replacement, store credit, or a refund, at our sole discretion or as required by law.

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3. No Refunds for Buyer’s Remorse or Other Reasons

We do not offer refunds, exchanges, or cancellations for the following:

  • Change of mind / buyer’s remorse

  • Incompatibility with your system, software, or other personal requirements

  • Accidental purchases

  • Dissatisfaction with product features or experience

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4. Dispute Resolution & Chargebacks

To resolve any issues, customers must first contact our support team before initiating a chargeback or dispute with their payment provider.

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Unauthorized chargebacks or disputes may result in:

  • Immediate account suspension or termination

  • Legal action for fraudulent claims

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We take fraud prevention seriously and actively challenge invalid chargebacks.

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5. Contact Us for Assistance

If you experience an issue with your purchase, please contact us at info@zeraone.com. While we do not guarantee refunds, we will make good-faith efforts to assist in resolving concerns.

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Nothing in this policy affects your statutory rights under applicable consumer protection laws.

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By making a purchase from ZERA One, you acknowledge and agree to this Refund Policy in full.

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